Returns and Refund Policy

 

 

We want you to love your order from The Cheeky Boutique!

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Returns or Exchanges

Due to the hygienic nature of underwear and because our products are personalized specifically for each customer, The Cheeky Boutique does not accept returns or exchanges.  Please carefully review your personalization, spelling, names, dates, and other custom details before placing your order.

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Questions or Concerns

If you have any questions or concerns about your order, please email us at thecheekyboutique@outlook.com. We will be happy to work with you to resolve any issue.

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Damaged or Incorrect Orders

If your order arrives damaged, defective, or we made an error with your personalization, please contact us as soon as possible after receiving your order. We'll review the issue and work with you to make it right.

Please include your order number and photos when contacting us about a damaged or incorrect item.

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Refunds

Because personalized underwear cannot be returned or exchanged, refunds are not generally available for buyer's remorse, incorrect sizing, or changes of mind.  If there is a problem with your order that was caused by damage, a defect, or an error on our part, please contact us so we can review the situation and determine the appropriate resolution.