Due to the hygienic nature of underwear and all items are personalized, The Cheeky Boutique DOES NOT accept returns or exchanges.  Should you have questions or concerns please email us at thecheekyboutique@outlook.com and we will work with you to resolve it.

First Class: 2-5 business days 
Priority: 1-3 business days
Express: 1-2 business days

International orders- shipping is estimated 10-20 business days (depending on your customs)

We are not responsible for lost packages or the time it takes once the package is shipped.   If you need a refund for a lost package you will need to contact your post office and open a claim.

Do not place it in the washing machine, hand wash in cold water with mild detergent. Keep in mind that if the water is too warm, the elastics in your panties will break down and your panties will shrink. Luckily, cooler water can ‘shock’ elasticized panties closer to their original shape. 

Always use a mild detergent or a specially designed lingerie wash to clean your personalized panty collection. Never use a washing machine detergent, Woolite, or any product containing bleach as these will be too harsh on your panties and can deteriorate the elastic and the personalization. Rinse your panties well in cool water until the water runs clear. 

DRYING
Avoid the temptation to twist your personalized panty to wring them out, instead finish by gently drying them inside a soft towel. Lay your panty flat on a towel and then lay another towel over the first one and press to remove any excess water. Afterwards, let your panty lay flat against the towel to dry. Throwing your panties in the dryer is a big NO-NO, it may save time but your personalized panties will come out looking less than perfect and your letters could lift.

Please treat it with care while wearing it. Avoid spas, pools and tanning oils as this will stretch elastic in some of our panties or remove the personalization. All personalized panties should be treated as delicately as you would jewelry. 

WASHING MACHINE
The Last Resort Ideally, you would always hand-wash your personalized panty collection, but let’s be honest- sometimes there’s simply no time (We know ladies have busy schedules between juggling jobs, saving the world and looking fabulous, so hand-washing your personalized panty collection may require more time than you can spare). When using the washing machine, remember to always place your personalized panties in a mesh bag, with like colors, to ensure your panties won’t snag and tear. Always use gentle detergent in cool water on the delicate cycle. If you machine-wash your personalized panties, do not put them in the dryer afterwards. Please follow the drying steps listed above. 

All personalized panties are tested to ensure all letters are securely attached prior to being packaged and shipped. If for some reason a letter has been lifted while in your possession you can turn the panty inside out, place a t-shirt over the panty and iron over that area.

Q: Are these genuine Victoria’s Secret panties?

A: Yes! We start with authentic, brand-new Victoria’s Secret black cheeky panties and custom-craft them with your personalized selection.

Q: How do I customize my order?

A: Customizing is simple! Use the drop-down menus and text box on the product page to select your size, choose your font style, and select your preferred vinyl color option before adding the item to your cart.

Q: What size should I choose?

A: Our items follow standard Victoria’s Secret sizing. We recommend ordering the exact size you normally wear in VS underwear. Please check the size chart in the listing photos to verify measurements prior to placing your order.

Q: How long will it take to process and ship my order?

A: Each custom pair is made to order. Our standard production processing time is 5 business days before shipment. Standard USPS shipping typically takes an additional 3–5 business days to arrive. If you need your order for an upcoming bridal shower or wedding weekend, please consider selecting expedited shipping at checkout.

Q: How should I care for and wash my customized panties?

A: To protect your custom vinyl lettering and keep it looking fresh:

• Hand wash in cold water inside out.

• Lay flat to dry.

• Do not iron directly over the customized lettering.

Q: Can I return or exchange personalized underwear?

A: Due to hygiene standards and the custom nature of personalized apparel, all sales on customized items are final. However, if there is any defect or issue with your order upon arrival, please contact us right away so we can assist you!

Q: Can I have my order shipped to an address that is different from my own?

A: Yes! We can ship your order to another address. Simply enter the recipient's shipping address when placing your order. Please double-check the address before submitting your order, as we are not responsible for packages sent to an incorrect address provided at checkout.

Q: Can I see what my personalization will look like in the font I selected before you create it?

A: Yes! We can show you how your personalization will look using the font you selected before we create your order. This allows you to see the font and personalization together and make sure you love the look. Please note that the preview is a digital representation and is not shown directly on the panty itself.